Frequently Asked Questions (FAQs) – Visa Alliance

Visa Alliance is committed to supporting our clients through all aspects of their Australian visa journey. This page outlines common queries we receive, particularly relating to information provided by the Department of Home Affairs. For further personalised advice, please contact our team at info@visaalliance.com or visit www.visaalliance.com.au.

1. Will I receive a response from the Department after sending an enquiry?

 No. The Department of Home Affairs does not respond to status enquiries or priority processing requests. You will only receive an automated acknowledgement.

2. What types of enquiries will not receive a response from the Department?

• Visa conditions
• Reports of illegal immigration activity
• Requests to cancel temporary visas for superannuation access
• Technical issues with ImmiAccount or online applications
•  Changes in your personal details (e.g. name, passport, relationship)

3. How can I notify the Department if my sponsored employee has ceased or won’t commence employment?

Emailing is not accepted as official notification. Employers must notify through ImmiAccount or email sponsor.notifications@abf.gov.au to meet sponsorship obligations.

4. In what order are employer-sponsored visa applications processed?

Processing is conducted by the current Ministerial Direction. See:
https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-processing-times/global-visa-processing-times
https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-processing-times/skilled-visa-processing-priorities

5. How long does it take to receive a decision?

Visa processing times depend on several factors and can change with policy shifts. Refer to published global timeframes on the Department’s website.

6. Can I do anything to speed up my application?

If your application is over 12 months old:

• Upload a recent statement on business letterhead confirming the ongoing need for the nominee.
• Provide updated business documents (BAS, bank statements, or financials).
• Ensure police and health checks are current.

7. How do I upload new documents or provide updates?

Always upload documents via your ImmiAccount to ensure they are considered in your application. Please email info@visaalliance.com.

8. Can I do my health exam before applying?

Yes. If applying for a Subclass 482 (TSS) or 494 (SESR) visa, you can initiate a health check through the 'My Health Declaration' function in ImmiAccount.

9. What if Bupa needs an alternative identity letter for the health check?

Please email info@visaalliance.com or speak with one of the Registered Migration Agent to request for Alternative Identify document for medical examination. 

10. How do I obtain a letter for overseas police clearance?

Email the passport biodata page (and Form 956 if you have an agent) to info@visaalliance.com with the subject: “Front end load – Penal Check Letter”.

11. Can I request an extension for submitting documents?

 Extensions are rarely granted. They require proof that delays are beyond your control. Lodge requests via ImmiAccount with supporting documentation.

12. How do I extend the 6-month work limitation on a Working Holiday visa (417/462)?

 Visit: Work limitation extension

13. Can I add family members to my pending application?

Yes, depending on the visa type. For Subclass 186/187/494, email info@visaalliance.com For Subclass 482/457, submit a subsequent entrant application through ImmiAccount.

14. How do I include my newborn in my visa application?

Email Form 1022, the birth certificate, and a support letter from your employer to the Department. Include passport copies once issued. Please contact info@visaalliance.com.

15. I need to travel while waiting for a visa. Can I do that?

You must apply for a Bridging Visa B (BVB) via ImmiAccount before travelling. Note: travel plans alone are not grounds for urgency.

16. Can I change conditions on my bridging visa (e.g., work rights)?

Yes. Submit a request through ImmiAccount with proof of financial hardship.

17. Can I get a refund for visa charges or the SAF levy?
 Complete Form 1424 and submit via email with supporting documents. Refunds are assessed in the order received.

19. Can I get another copy of my visa approval?

Your visa outcome is available in ImmiAccount. If access is lost, use the Contact Us form or submit a Freedom of Information request.

20. How do I make a complaint or compliment?

Use the online feedback form at: Home Affairs Feedback

Need further help?
Visa Alliance is here to support you with visa applications, employer sponsorship, and case-specific advice.
Email: info@visaalliance.com
Website: www.visaalliance.com.au